Privacy Policy

Overview

Attend is a dealership communication workspace used to manage customer service conversations, follow-ups, and SMS updates. This privacy policy explains what information we collect, how we use it, and how SMS consent information is handled.

Information We Collect

We may collect customer and staff information such as:

• Name, phone number, and email address
• Vehicle, service, and appointment-related details
• Conversation history, follow-up tasks, and message delivery status
• Operational account and login information for staff users

How We Use Information

We use collected information to:

• Respond to customer questions and service requests
• Send service-related SMS updates, replies, reminders, and operational follow-ups
• Maintain dealership conversation records and internal task coordination
• Improve reliability, security, and support for the communication workflow

SMS Consent

SMS opt-in consent is collected directly by the dealership through customer interactions and message workflows. Message frequency varies by conversation and service activity. Message and data rates may apply.

Text messaging originator opt-in data and consent will not be shared with any third parties, affiliates, or partners for marketing or promotional purposes.

Data Sharing

We may share information with service providers that support the operation of Attend, such as hosting, authentication, database, and messaging providers, strictly to operate the service. We do not sell customer personal information or SMS opt-in data.

Opt-Out and Support

Recipients may reply STOP to opt out of SMS messages at any time. Recipients may reply HELP for assistance.

Contact

For questions about this policy or dealership messaging practices, contact Attend support through the dealership contact channels listed in your service communications.